Supervising Personal Services Coordinator (Bilingual Preferred) - RMH


Supervising Personal Services Coordinator (Bilingual Preferred) - Position #551


Rural Mental Health, Multi-Sites Fresno County


40 E. Minarets, Pinedale, CA 93650


David Tan, Program Director


(559) 436-0482


Monolingual: Class 130 ($2,100.51 - $2,362.79/semi-monthly)

Bilingual: Class 135 ($2,122.75-$2,483.31/semi-monthly)


Full-Time, Salaried, Exempt





We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



The Personal Service Coordinator reports to the Assistant Program Director and Program Director, and is responsible for the leadership, coordination, development, and management of all Personal Service Coordinator/Case Manager activities and provides supervision of a minimum of 15 direct services staff. 


  1.  Assist with interviewing, selecting, training, disciplining, promoting, terminating, and evaluating Personal Service Coordinators and Case Managers.

  2.  Maintain productivity reports of subordinates for use in supervision.

  3.  Evaluate efficiency and productivity of Personal Service Coordinators and Case Managers.

  4.  Resolve complaints of subordinates.

  5.  Provide direction and training to Personal Service Coordinators/Case Managers to ensure they are familiar with and understand the clients Individual Services and Support Plan and work in collaboration with the client.

  6.  Provide direction and training to Personal Service Coordinator/Case Managers and direct services staff to ensure staff are familiar with, understand, and comply with existing agency policy, procedures, and program design requirements.

  7.  Provide direct services, including case management, to consumers as needed in conjunction with training and management of subordinates. Such services may include group counseling, individual, and or other forms of direct service for 10% of total working hours. Billable notes will be documented.

  8.  Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of consumers.

  9.  Implement orientation and training of staff in regards to case management activities.

  10.  Train staff on the importance of monitoring clients to ensure that the level of care is appropriate.

  11.  Ensure that the program is operated in accordance with Turning Point program policies and procedures. 

  12.  Think and act quickly and efficiently in emergencies. 

  13.  Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.

  14.  Provide the Assistant Program Director and Program Director with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.

  15.  Complete the minimum 40 hours training annually per Turning Point training requirements.

  16.  Will drive on company business as needed.

  17.  Perform other duties as assigned by Program Director or Assistant Program Director.  Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job.  Duties, responsibilities and activities my change at any time with or without notice.

  18.  Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers all business usage.  Any calls not covered by the stipend are to be made on a company landline phone.


  1.  A Bachelor's Degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field.

  2.  A minimum of two (2) years' experience in the performance of a Personal Service Coordinator or a position which has similar responsibilities and duties.

  3.  Experience in supervision of staff, hiring, and program administration as evidenced by successful prior employment history in a supervisory position for a minimum of one (1) year.

  4.  Knowledge of best practices regarding the treatment of clients with Severe Mental Illness (SMI), Serious Emotional Disturbance (SED) and Dual-Diagnosis individuals.

  5.  Ability to supervise staff and work effectively with mental health system clients of diverse cultural backgrounds.

  6.  Current certified training in emergency first aid procedures and CPR (OR ability to become certified upon hiring).

  7.  Communicate effectively in written and spoken English and Spanish. 

  8.  Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

  9.  Ability to operate within Electronic Medical Records (EMR) system. 

  10.  Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws.  Agency insurer authorization is required. 

  11.  Ability to pass a criminal background check.

  12.  Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

  13.  Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.

  14.  Must be available by cell phone as needed. 

  15.  Must be available to work all shifts as needed.


  1.  Communicate effectively in written and spoken Spanish.

  2.  Required ability to communicate effectively with monolingual Spanish speaking clients and families for all clinical purposes. 

  3.  Assist with phone calls for Spanish clients.

  4.  Required to provide language translations for case managers and Physicians on a periodic basis.

  5.  Minimal adequate competency in the Spanish language as evidenced by successful passage of the TPOCC Spanish Competency Test.

  6.  Other translation tasks as required.