Personal Service Coordinator/Case Manager - Vista


Personal Service Coordinator/Case Manager  - Positions #311 and 695




258 N. Blackstone Ave., Fresno, CA 93701


Joe Pasillas, Personal Service Coordinator Supervisor


(559) 274-0299


Class 104 ($15.99 - $21.05/hour)


Full -Time, Hourly, Non-Exempt


Until Filled



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


The Personal Service Coordinator/Case Manager reports to the Program Director and will assist clients at the office setting as well as in the community to accomplish daily living tasks to enable them to continue to live in the community as well as support the client in increasing independence in carrying out daily living tasks. 


  1.  Under the supervision of the Program Director, assist in the accomplishment of the case management plan with clients by screening, evaluating, identifying, and implementing specific case management activities as identified in the Individual Service and Support Plan (ISSP) to support clients in achieving their goals.

  2.  Maintain appropriate case recording documentation as per the Rehab option Medi-Cal guidelines, case recording, and other contract guidelines.

  3.  Attend weekly supervision meetings with the Personal Service Coordinator Supervisor.

  4.  Provide direct services, including case management, to clients. Such services may include group counseling, individual, and or other forms of direct service as outlined in the Individual Service and Support Plan (ISSP) and Plan of Care.

  5.  Maintain and submit all documentation and billing as it relates to client services in a timely fashion.

  6.  Plan, coordinate, and facilitate services for Severely Mental Ill (SMI) clients.

  7.  Screen and evaluate potential clients for the identification of case management, rehabilitation, residential, and other services and activities.

  8.  Maintain good working relationships with clients, coworkers, governmental representatives and any others with whom the agency is transacting business and relate to them in a professional manner.

  9.  Communicate closely, in a systematic fashion, with agencies and significant others involved in the rehabilitation of clients.

10.  Provide the Program Director with timely reports on any unusual occurrences that might impact the overall program operation or the health and safety of clients or employees.

11.  Will drive on company business and transport consumers as needed.

12.  Think and act quickly and efficiently in emergencies. 

13.  Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.

14.  Complete the minimum 40 hours training annually per Turning Point training requirements.

15.  Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided

16.  Other duties as assigned.  Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.


1.  A Bachelor's Degree from an accredited or regionally approved college or university in the area of social work, psychology, vocational rehabilitation, criminal justice, or a related field.

2.  A minimum of one (1) year of experience in the management of rehabilitation for difficult to serve families with barriers to successful independent community life.

3.  Knowledge of best practices regarding the treatment of clients with Severe Mental Illness (SMI) and Dual-Diagnosis individuals.

4.  Communicate effectively in written and spoken English. 

5.  Work effectively with diverse ethnic, cultural, religious, socioeconomic, and professional groups of people.

6.  Current certified training in emergency first aid procedures.

7.  Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

8.  Ability to operate within Electronic Medical Records (EMR) system. 

9.  Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws.  Agency insurer authorization is required. 

10.  Ability to pass a criminal background check.

11.  Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

12.  Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.

13.  Available to work all shifts as needed.