Personal Service Coordinator - First Street Center - FSP


Personal Service Coordinator -  Position #319


First Street Center - FSP


3636 N. First Street, #160, Fresno, CA 93726


Mark Campbell, Personal Service Coordinator Supervisor


(559) 221-1107


Class 104 ($15.99 - $21.05/hour)


Full-Time, Hourly, Non-Exempt


Until Filled



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


The Personal Service Coordinator (PSC) reports and works collaboratively with the PSC Supervisor under the direction of the Program Director. The PSC is responsible for providing services to adult offenders living with severe mental illness in collaboration with the Fresno County Probation Department.  The PSC is expected to possess strong communication, rapport building, boundary setting and problem-solving skills. The PSC primary role will provide rehabilitation, case management, placement, and crisis intervention services. The PSC will focus on supporting clients with their individualized wellness goals.  Applying a collaborative person center approach is essential to the PSC position. The PSC provides support through rapport, compassionate care, education, role modeling, advocacy, skills building, and linkage to Medi-Cal, social, financial, medical, housing, and other services.


1.  Assist in the accomplishment of the client Plan of Care (POC) under the clinical direction of the Mental Health Professional and supervision of the PSC Supervisor/Program Director.

2.  Collaborate with clients to develop an individualized Service Plan (ISP). The plan will include written details of the supports, activities, and resources required for the individual to achieve their personal wellness goals. Special care will be taken to document the client's personal choices/preferences, criminogenic, safety, financial, physical, mental, and behavioral health care needs.

3.  Maintain and submit timely documentation of client services/progress per Medi-Cal documentation guidelines.

4.  Advocate and communicate closely with agencies, vendors, management, clients and significant others involved in the client care.

5.  Consistently meet program performance standards including 65% productivity, sign and submit documentation goals, and attainment of 40 hours of job related in-service training per year.

6.  Attend daily team check-in meetings, weekly one-on-one meetings with the PSC Supervisor, and critical bi-monthly meetings including staff meetings, probation case staffing, and high risk resource team (HRRT) meetings. Provide effective and thorough feedback regarding client engagement, progress, barriers, and needs. 

7.  Follow the Turning Point's attendance/punctuality, paid time off (PTO), meal and rest break period policies and procedures.

8.  Provide direct individualized services as outlined in the POC and individual service plan. May facilitate group services as needed under the direction of the PSC-Supervisor or Program Director.

9.  Provide the PSC Supervisor or Program Director with timely reports and updates including any key communications between community partners, vendors, clients, or unusual occurrences that might be relevant to program operation or the health and safety of clients or employees.

10.  Will drive on Agency business.

11.  Exercise sound judgment when providing client services, prioritize safety, manage time efficiently to meet deadlines, and respond quickly/effectively in emergencies or pressured situations to support de-escalation/Pro-Act skills. 

12.  Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.

13.  Perform other tasks/duties as assigned by the PSC-Supervisor or Program Director.  Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


1. Bachelors' degree in social work or counseling in a related field and one (1) year experience working in a similar or related field.

2. Communicate effectively in written and spoken English. 

3. Work effectively with diverse ethnic, religious, gender, sexual orientation, age, socioeconomic and professional groups of people.

4. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

5. Ability to operate within Electronic Health Records (EHR) system. 

6. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws.  Agency insurer authorization is required. 

7. Ability to pass a criminal background check, a pre-employment physical, drug screen, and TB test.

8. Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.