Intake Coordinator - Hope House


TAY Intake Coordinator– Position #1462


Hope House - Madera


117 North R Street, Suite 103, Madera, CA 93637


Alfonso Lopez, Program Director


(559) 664-9021


Class 104 ($15.99-$21.04/hour)


Full-Time, Non-Exempt


Until Filled



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic

protected by law.


The TAY Intake Coordinator is responsible to the Program and processes all referrals related to

Hope House services. These services include completing all new admissions in a timely manner

with the goal of opening new TAY clients for Hope House services.


1. Ability to organize and prioritize work so as to perform assigned duties independently.

2. Determine and confirm eligibility of all new intakes prior.

3. Meet directly with parents/guardians to complete initial admission.

4. Prior experience working with record keeping and data entry.

5. Maintain integrity of information entered into the database.

6. Interacts with program staff to schedule intake.

7. Interacts with community partners to receive and make referrals.

8. Ensure all logs and required reports are maintained and updated.

9. Assist clients with education and vocational goals.

10. Actively partake in sporting, educational, and program organized activities with youth

11. Provide verbal and written reports.

12. Assist with answering phone calls or provide additional coverage.

13. Ability to provide excellent customer service when handling all phone calls.

14. Participate in Community Outreach opportunities in an effort to sustain referrals for

services which includes planning, set-up and information distribution.

15. Comply with all Turning Point Safety policies and procedures, including but not limited

to: workplace safety, reporting work related injuries, Infection Control and preventing

potential safety risks for staff, clients and others.

16. Think and act quickly and efficiently in emergencies.

17. Other duties as assigned by the Program Director or designee. Please note this job

description is not designated to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required for the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice.

18. Punctual and regular attendance is an essential responsibility of each employee at

Turning Point. Employees are expected to report to work as scheduled, on time and

prepared to start working. Employees also are expected to remain at work for their entire

work schedule. Late arrival, early departure or other absences from scheduled hours are

disruptive and must be avoided.


1. Must have a BA or BS in related field such as Social Work, Psychology, Education or

equivalent of two (2) or more years working at a job site providing services to

children or youth.

2. Experience with data entry.

3. Knowledge of mental health services, wellness and recovery, trauma informed care

and resilience.

4. Ability to work well with a diverse group of people.

5. Maintain all trainings related to current job duties such as Mental Health First Aid,

ASIST, Pro-Act, CPR and First Aid and other trainings as deemed necessary.

6. Communicate effectively in written and spoken English.

7. Ability to research, plan and facilitate group activities.

8. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

9. Ability to work between hours of 8 am – 7 pm, Monday through Friday.

10. Ability to drive agency vehicle to transport clients and coordinate transportation

routes for pick-ups and drop-offs.

11. Possess a valid driver's license and have access to a dependable means of

transportation that is properly insured and operated in accordance with all laws.

Agency insurer authorization is required.

12. Ability to pass a criminal background check.

13. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

14. Must maintain good relationships with consumers, co-workers, government and civic

representatives, as well as community members within whom the Agency is

transacting business, and relate to them in a professional manner.