Case Manager - The Welcome Center


Case Manager - Position #1493


The Welcome Center


2904 E. Belgravia, Fresno CA 93721


Jody Ketcheside, Deputy Regional Director


(559) 334-6432


Class 97 ($14.92 - $19.63/hour)


Full -Time, Hourly, Non-Exempt


Until Filled


July 1, 2019

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


The Case Manager reports to the Program Director and will provide case management and assist program guests in their activities and in their progress toward daily/weekly/long-term goals as needed. 


  1. Provide guests with instruction, as related to specific supportive needs. 

  2. Assure that the guests understand and follow program rules and procedures, by explaining rules and procedures to them and making sure each guest has a copy.

  3. Complete documentation as need to include specialized incident reports, Crisis intervention, Reported medication changes, Changes in behaviors.

  4. Maintain relevant relationships with all referral sources.

  5. Work along with other staff regarding the coordination of guest activities and socialization.

  6. Serve as a resource person with regard to decision-making challenges that may arise.

  7. Conduct intakes and exit interviews

  8. Linkage with community resources focusing on housing. 

  9. Serve as backup staff as needed.

  10. Observe and address correction of assigned household duties including all safety issues.

  11. Become familiar with National best practices for shelter operations and assist Program Director in implementation of such practices.

  12. Become familiar and practice Housing First principles to providing services.

  13. Thinks and acts quickly and efficiently in emergencies.

  14. Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, guests and others.

  15. Other duties as assigned by the Program Director.

  16. Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

  17. Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided


  1. A four (4) year degree in Counseling, Psychology, Sociology, or related field, or equivalent education/experience substitute.

  2. Two (2) years' experience in a residential setting or shelter program, with an emphasis on supportive services and Housing First.

  3. Ability to work effectively with program guests, who are diagnosed with chronic mental illness.

  4. Current certified training in emergency first aid procedures and CPR.

  5. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

  6. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws.  Agency insurer authorization is required. 

  7. Ability to pass a criminal background check.

  8. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

  9. Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.