Case Manager - Silver Star (WIOA)


Case Manager - Position # 1490


Silver Star - WIOA


115 E. San Luis St., Salinas CA. 93901


Perla Zepeda, Program Director


(831) 444-3518


Class 121 ($18.94 - $24.92/hour)


Full -Time, Hourly, Non-Exempt


Until Filled



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


The Case Manager reports to the Deputy Regional Director under the supervision of the Program Director and provides direct case management services to all participants and maintains all participants' records.  The Case Manager assists job seekers in preparation for securing and retaining employment.


  1.  Prepares and monitors WIOA participant's status rosters and related forms.

  2.  Completes orientation checklist and prepares orientation folders.

  3.  Assists with coordinating appropriate and efficient job placement.

  4.  Conducts employment related workshops.

  5.  Assists Eligibility Specialist with setting up new client files and performs file maintenance in accordance with contract's procedures.

  6.  Maintains database of initial inquiry and placement statistics.

  7.  Updates in-house rosters and statistical reports.

  8.  Generates program forms and updates hard copy.

  9.  Conducts follow-up of exited clients.

  10.  Coordinates and purchases client support service needs.

  11.  Provides individual and group job-related instruction and mentoring.

  12.  Provides Employer and Community awareness education.

  13.  Provides case management services for assigned caseload.

  14.  Maintains case files in accordance with contracts and Turning Point policy.

  15.  Provides outreach and recruitment activities.

  16.  Works cooperatively with Multi-Disciplinary Team (MDT) in participant service delivery.

  17.  Attends training seminars as required.

  18.  Think and act quickly and efficiently in emergencies.

  19.  Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.

  20.  Other duties as assigned by the Program Director.  Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

  21.  Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.


  1.  Associate of Arts degree or equivalent education/experience in business, counseling, social service, or related field.

  2.  Ability to work with court-involved youth ages 16 to 24.

  3.  Knowledge of the employer community and the local labor market.

  4.  Ability to work in the community with limited supervision.

  5.  Mature judgment and sound assessment skills.

  6.  Ability to handle sensitive issues with confidentiality, integrity and tact.

  7.  Must be able to use personal vehicle for Agency business.

  8.  Skillful in working with people, especially those in difficult financial and personal crisis.

  9.  Ability to work as part of a team cooperating with supervisor and co-workers in order to provide the optimum customer service.

  10.  Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

  11.  Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws.  Agency insurer authorization is required. 

  12.  Ability to pass a criminal background check.

  13.  Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

  14.  Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.