Case Manager - Bridge Point


Case Manager #1195


Bridge Point


1638 L Street, Fresno, CA 93721


Michael Thomas, Program Director


(559) 233-2663


Class 97 ($14.492 - $19.63/hour)


Full Time, Hourly, Non-Exempt


Until Filled



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


The Case Manager reports to the Program Director and will provide case management and assist residents in their activities and in their progress toward daily/weekly/long-term goals as needed. 


1.  Complete resident service plan, assessment, HMIS data collection, housing plan and help the resident to achieve identified goals.

2.  Provide residents with instruction, as related to specific housing needs. 

3.  Assure that the residents understand and follow program rules and procedures, by explaining rules and procedures to them and providing each resident with a copy of the rules and procedures.

4.  Complete documentation as need to include specialized incident reports, crisis intervention, reported medication changes, and changes in behaviors.

5.  Maintain relevant relationships with all referral sources.

6.  Work along with other staff, outside agencies and assigned navigators to provide assistance with housing referrals, filling out rental documents and other pertinent information for housing.

7.  Serve as a resource person with regard to decision-making challenges that may arise.

8.  Prepare and maintain all files in a confidential manner.

9.  Provide information, referrals, follow-up for appropriate services and resources.  Linkage with community resources focusing on housing.

10.  Attend navigator case conferencing meetings and serve as backup staff as needed.

11.  Observe and address correction of assigned household duties including all safety issues.

12.  Become familiar with the "California Tenant Laws" and how they relate to the HUD Permanent Housing Program. 

13.  Become familiar with how to enroll a resident which includes the rental agreement, HUD's 30% rent calculation, the program participation agreement and all other HUD related documentation including entry in the HMIS data system.

14.  Will drive on Agency business as needed.

15.  Think and act quickly and efficiently in emergencies.

16.  Comply with all Turning Point Safety policies and procedures, including but not limited to: workplace safety, reporting work related injuries, Infection Control and preventing potential safety risks for staff, clients and others.

17.  Punctual and regular attendance is an essential responsibility of each employee at Turning Point. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours are disruptive and must be avoided.

18.  Other duties as assigned.  Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


1.  Bachelor's in Counseling, Psychology, or Sociology; OR equivalent education/experience substitute and two (2) years of experience in a mental health residential setting with an emphasis on supportive housing services.

2.  Ability to work effectively with program residents, who are diagnosed with chronic mental illness.

3.  Current certified training in emergency first aid procedures and CPR.

4.  Ability to communicate effectively in written and spoken English.

5.  Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.

6.  Ability to operate within Electronic Health Records (EHR) system. 

7.  Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws.  Agency insurer authorization is required. 

8.  Ability to pass a criminal background check, pre-employment physical, drug screen, and TB test.

9.  Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members within whom the Agency is transacting business, and relate to them in a professional manner.